Tehelná 2166/85, 915 01 Nové Mesto nad Váhom, Slovak Republic
and how we protect your privacy. We won’t let you down!
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
● remember who you are after you log in so that you do not need to authenticate at each click;
● monitor if our website is running with the high performance we are dedicated to providing;
● let you browse between products without having to start back from the home page at each click;
● remember if you put something in your shopping cart before you decide to checkout; and
● control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
In order to be able to offer you Klarna's payment methods, it may be that we pass on your personal data in the form of contact and order data to Klarna during the checkout process, so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your transmitted personal data will be processed in accordance with the Klarna data protection declaration.
Addendum for Switzerland:
Billpays/Klarna's payment options: In order to be able to offer you Klarna's payment options and to be able to assess whether you are eligible for their payment options and to tailor the payment options for you, it may be that we collect your personal data during the checkout process in the form of contact and order data to Klarna and Billpay. Your personal data will be treated in accordance with the applicable data protection laws and in accordance with the information in the data protection declarations of Klarna (de, fr, it or en versions) and Billpay (de, fr, it or en versions).
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We may use your Personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
How do we process your information?
We use an external provider BigCommerce to run our store. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example: PayPal, Stripe, Klarna, Facebook, Google, Instagram, Apple etc.
● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use following accredited companies to process your credit card information - PayPal, Stripe, Klarna, Facebook, Google, Instagram, Apple etc.
● Shipping: We integrate with a number of shipping companies to fulfill your orders. Slovenska Pošta, DHL, TNT, UPS etc.
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Yes we do. We might need to share your personal information to comply with applicable legal obligations. Processing is necessary due to the fulfillment of a contract and order fulfillment.
Who can you reach out to for privacy matters?
We did not appointed our Data Protection Officer, but you can reach out to contact us here:
SEPEA, s. r. o.
Tehelná 2166/85, 915 01 Nové Mesto nad Váhom, Slovak Republic
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority Office for Personal Data Protection of The Slovak Republic, Hraničná 12, 820 07 Bratislava, Slovak Republic, +421/2/32313214, [email protected]