Returns Policy
You may return most new items within 14 days of delivery for a full refund. Items must be returned in their original packaging with complete accessories and must not have visible or functional signs of wear. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All new products carry standard 24 months warranty against manufacturing defects. Refurbished or renovated electronics we sell under no warranty, no return conditions. All buyers receive before the purchase detail photo and video documentation of the item and understand buying the item as it is.
The following consumable/disposable products or materials may only be returned unopened or unused within 14 days of delivery for a full refund: vinyl records, rell audio tapes, vacuum tubes, bulbs, fuses, phono catridges, styli etc. These products can not be test used and returned. If you are interested to try some of these product categories, please contact us and we will be glad to borrow you test sample according to availability. These new product may carry warranty as shown on product information materials. Read more on phono cartridge stylus lifetime here. Read more on taking care of your vinyl records & warranty here.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.